TAF increase sales with automated underwriting in the Netherlands

Case Study Quickinfo
TAF-Logo
Regions
Netherlands
Industry Insurance
  • Scalable proposition and competitive pricing help strengthen TAF’s market position
  • High level of automation, coupled with support for the broker/intermediary channel
  • Integrated automated rules engine (‘Magnum’) into underwriting journey contributes to sales growth

TAF Verzekeringen BV. (TAF), is a large Managing General Agent (MGA) and a market leader in the Netherlands in Mortgage Protection products, with digital application processes. Owned by the Dutch Investment company Parcom, TAF is one of the top 3 Life Insurance providers, with an active portfolio of more than 525,000 policies and over 775,000 insured lives. TAF is well established in the Dutch market and has received awards from the industry and from clients, for best products and customer service, for over a decade.

The partnership between iptiQ and TAF dates back to 2016, when iptiQ was approached to provide Life Insurance and Health Insurance products, including Term Life Insurance and Disability Insurance.  Since then, two other Disability Insurance products have been delivered by iptiQ.

  • Quick-to-market in less than 3 months

  • 100 policies in week 1

  • Manual underwriting

Off like a rocket

TAF’s co-operation with iptiQ has been a success from the start. With our quick-to-market approach, the first product was launched in just 3 months and resulted in a strong growth in sales. 100 policies were sold in the first week and 1,000 applications had been processed within 90 days. Since then, sales have grown steadily. iptiQ´s scalable proposition and competitive pricing have helped TAF strengthen their position in the Dutch market.

Automated underwriting speeds up conversion

iptiQ’s Life Insurance license, pricing and product design, enabled TAF to offer a Term Life Insurance and a Disability Insurance proposition, through their own network. The successful delivery of the Term Life product to end-customers is supported by ‘Magnum’, Swiss Re’s proprietary automated underwriting solution. This enables intermediaries to provide digital underwriting decisions quickly and sell the insurance products efficiently.

Thanks to the combination of technology and the underwriting rule base, iptiQ’s expertise drove a significant increase in automated decision-making, and a corresponding drop in referral cases, requiring manual underwriting. Reducing manual underwriting saves costs and enables scalability and competitive pricing, leading to sales growth.

Data insights from ‘Magnum’ facilitate more streamlined customer application journeys, which allow TAF to address specific customer demographics. Improved automated decision rates have removed time delays on sales conversions, encouraging repeat business from brokers. All of this makes iptiQ products and underwriting process attractive and appealing to any broker or agent keen to deliver better and more efficient customer experiences. TAF is a highly digitally-oriented organisation with strong growth ambitions, which makes it a great fit with iptiQ. Together, we are searching for new opportunities, expansion of existing distribution channels and cross selling opportunities, by leveraging the already sizeable portfolio.

Remarkable quotes

  • Together with iptiQ we are able to offer our customers insurances with the best terms and conditions, competitive prices and a streamlined process.
    Nicole Hollander Managing Director
    Operations & IT, TAF

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