Working together to create new possibilities
Customers’ expectations are changing globally. Being able to continue to meet and exceed what consumers have come to expect will require great cultural change, and carriers and platforms coming together to create new possibilities.
The hot word in the industry right now is “co-creation”—and now’s the time to do it. Watch this video to learn how COVID-19 changed what we think of today as a great customer experience, and what the imperatives are for the industry to “win” and thrive through change.