Video interviews: Robert Burr, iptiQ, and Fintech Finance News

B2B2C insurance business models

Robert Burr, CEO iptiQ recently sat down for a conversation with Douglas Mackenzie from Fintech Finance about a broad range of topics from B2B2C insurance business models, to technology driving change in insurance, to behavioural sciences, customer experience, product develop and the importance of strategic partnerships. 

All Robert Burr video interviews on ffnews B2B2C insurance business models

Robert Burr on iptiQ’s offering in "The Office Of The Customer" - 24 July 2024

Robert Burr says: “The value of our customer is something we sit down with our partners and discuss with them: What products and service offerings do you want to make to your customers over time?”

Robert Burr on the perfect place for scaling an organisation - 18 July 2023

Robert Burr says: “Capabilities and skills are a dynamic thing, particularly in the technology world. It tends to move around quite a lot. So, what’s hot for talent on one day may not be hot for talent in two or three years. So you have to remain dynamic in how you build your capability and where you build it.”

Robert Burr on changing the view towards insurance - 22 June 2023

Robert Burr says: “The trust sits with the Swiss Re brand behind us with all of the infrastructure, they provide the governance networks and the compliance networks which are vital to any insurance company. But we then take that, put it on a platform and deliver it to our partners.”

Robert Burr on why trust is important - 15 June 2023

Robert Burr says: “Swiss Re, as a group, places our brand trust as the highest possible priority for us in our commercial relationships with our clients. iptiQ follows that strategy, and when we work with partners, it is super important that we work with partners that share that value.”

Robert Burr on future transformations in the insurance industry - 8 June 2023

Robert Burr says: “I think there are two parts [for the role of technology]. There’s the infrastructure platform part where we have to make ourselves easier to communicate with, easier to do business with, more customer friendly and technology can enable that … The second part is about data and we live in a regulated world and in many of the jurisdictions around the world, governments provide frameworks in which insurance companies have to operate.”

Robert Burr on the relationship between Swiss Re and iptiQ - 1 June 2023

Robert Burr says: “Our purpose is to make the world more resilient, we do that by finding ways to close society’s protection gaps. Swiss Re absolutely supports us in that mission, we are completely aligned in terms of our values and completely aligned in terms of that strategy.”

Robert Burr describes the ways that technology is changing insurance - 25 May 2023

Robert Burr says: “I think technology generally offers a wonderful opportunity for the insurance companies to do better in terms of customer interactions. We have complex interactions with our customers, from the selling process right the way through to the customer service processes and really in some ways the most important part which is the claims process.”

Robert Burr reveals how iptiQ helps organisations offer the best product - 18 May 2023

Robert Burr says: “I think it’s important that when we do that we understand their relationship with their customers. Understanding the technology they use to connect so that we’re able to seamlessly provide that service on a full-service model.”

Robert Burr discusses B2B2C services at iptiQ - 11 May 2023

Robert Burr says: “I think if you go back in time, Swiss Re has always been interested in the latest developments in the insurance industry. We sit as a reinsurer for most of the world’s major insurance companies and obviously during that time, we’ve learned a lot about how distribution works and how products are manufactured. We’ve tried to stay up to date and in front of the latest development curves.”