Insurance Pulse Podcast: Born in the Digital World
Series #1
Welcome to Insurance Pulse, a podcast forum where iptiQ leaders share and discuss the latest global insurance trends. Insurance Pulse is hosted by iptiQ by Swiss Re, we are a B2B2C insurer focused on brand distributors. A unique player in the insurance industry that combines the risk expertise and superior capital of traditional insurance providers, with the digital first makeup of start-ups to deliver fair value products.
One of the biggest innovations in the past 30 years has been the explosion of the internet, which has fundamentally changed legacy industries like financial services, as well as consumer expectations – convenience, speed, and availability anytime, anywhere. The insurance industry still lags behind when it comes to digital transformation. It needs players who can master two sides of the game – how to leverage digital technologies and how to manage risks – to move forward.
In the first podcast episode, Global CEO of iptiQ, Robert Burr, will talk you through the gaps and opportunities in the industry.
00:51 – 01:58: Context of current insurance industry
01:59 – 02:35: The protection gap
02:36 – 03:38: Internet has become ubiquitous which has changed most industries, yet insurance still lags behind
03:39 – 04:13: Master both side of the game – leveraging digital technologies and managing risks
04:14 – 06:16: Gaps and opportunities
06:17 – 07:23: How does customer experience fit in?
07:24 – 09:07: How does iptiQ work with other brands to deliver the optimal customer experience?
09:08 – 11:18: What is the missing piece? Digital Trust.