Leadership spotlight - Insurtech insights

Exclusive interview with Robert Burr, CEO of iptiQ. Taking a human-first approach in an increasingly digitised environment is a challenge he's happy to embrace. Insurtech Insights caught up with this dynamic CEO to find out more.

They spoke about:
• Technology's role in today's insurance industry
• The spread of digitisation across the global industry
• Robust leadership practices
• The human element of customer servicing

Burr says: "In the complex realm of insurance, trust is also about being there when customers need us, whether they prefer interacting with a computer or a human being. This flexibility is especially crucial in emotionally charged situations, such as the claims process, where individuals are navigating through loss."

He added "iptiQ is Swiss Re’s B2B2C digital insurance company. At our core, we’re an insurer holding both life and P&C licences, allowing us to cover a broad spectrum of risks. Over the past seven years, we’ve evolved into a digital distribution powerhouse, using technology to provide enhanced access to insurance products and services. While we’re not strictly a traditional InsureTech, we recognise the evolving nature of the industry."

"Our focus rests on two core platforms: one for life insurance and another one for non-life P&C, catering to areas like motor and home insurance. Our overarching goal is to address society’s protection gap, a commitment we’ve maintained for years. We believe that leveraging digital platforms and strategic partnerships is key to offering a wider array of products to a larger audience."

Read the full article.