Aim for better customer experience - with iptiQ´s behavioural science expertise

Today's customers expect straightforward, seamless experiences from their insurance provider, as they do from their favourite retailer or bank. And as digital insurance grows, customers are buying or managing insurance fully digitally, or via hybrid models, supported by call centre agents, web chat functions or multi-channel approaches. 

To meet customer expectations, today's insurer needs to consider customer behaviours along the value chain. Insurance products and processes need to be enriched with a deep understanding of customers – and human nature.  

Through rigorous research and analysis, we take customer insights and translate them into improvements in sales, satisfaction and retention.